At Gavin Trek, customer satisfaction is our top priority. If for any reason you are not completely satisfied with your purchase, we offer a simple and hassle-free return and refund process.
Return Policy:
- Returns are accepted within 14 days from the date of delivery.
- The product must be unused, in its original condition, and with all tags and packaging intact.
- To initiate a return, please contact us via our “Contact Us” page with your order details.
- Return shipping costs are the responsibility of the customer unless the product was defective or damaged upon arrival.
Refund Policy:
- Refunds are processed after the returned item is received and inspected.
- Refunds will be issued in the form of cash back, excluding any applicable shipping charges.
- Please allow up to 7-10 business days for the refund will be in cash.
Defective or Damaged Items:
- If you receive an item that is defective or damaged, please contact us immediately. We will assist you with a return and offer a replacement or full refund.
For any questions or assistance, please contact us at [email protected]..